Policies & Procedures 

Welcome to Ultimate Sports Connection (USC), a positive, enriching year-round gymnastics program for recreational and competitive athletes. We are excited to have your family join us.

ENROLLMENT, TUITION & ACCOUNT POLICIES

Registration

Families can register, search for available classes, and manage enrollment through the Customer Portal. Our front office staff is available to assist.

Tuition & Payments

  • USC tuition is based on a 4-week month and reserves your child’s place in class. Tuition is due on the 1st of every month for the entire month.
  • Tuition is prorated only in the first month of enrollment when a new student starts after the first week of the month. Tuition is not prorated for absences, make-up classes, or early withdrawal.
  • A $25 late fee applies if payment is not received by the 10th. If payment is not received by the 12th, the student may be dropped from the class.
  • Any outstanding balance must be paid in full before re-enrollment. Enrollment is subject to available class space.
  • Tuition, camp and special event fees are non-refundable and non-transferable.
  • A credit card must be on file for automatic monthly tuition charges. USC is a Visions approved vendor.

Annual Membership Fees

A non-refundable $75 annual membership fee per child is due at enrollment and renews on the anniversary of enrollment. The membership includes a complimentary USC logo leotard or T-shirt in year one, 10% off camps and Kids Night In, and 15% off sibling enrollments and additional classes.

Discounts

Families receive a 15% discount on additional children and additional classes. USC offers a 10% monthly tuition discount for military members and first responders.

 

WITHDRAWING FROM A CLASS

Enrollment continues monthly until a withdrawal request is submitted. To withdraw, families may:

  • Use the Customer Portal and request to “Drop” the class effective the last day of the month.
  • Email info@ultimatesportsconnection.com to request withdrawal.
  • Visit the front desk and ask a staff member to assist with submitting the withdrawal.

Deadline: Withdrawal requests must be received by the 25th of each month.

Withdrawals take effect at month-end. Tuition is not refunded or prorated for leaving early, and already processed tuition will not be refunded for late cancellation requests.

 

NEW: MAKE-UP CLASS POLICY

USC offers one make-up class per actively enrolled student each month, using the procedure below.

How to Schedule a Make-Up

  1. Notify us of an upcoming absence through your Customer Portal before the class is missed.
  2. After the missed class occurs, a make-up token will appear in your Customer Portal.
  3. Use your token to schedule a make-up class in your child’s current class level.
  4. If your child misses the scheduled make-up class, the token is considered used, and another make-up will not be scheduled for that absence

Important Make-Up Reminders

  • One make-up class per student each month.
  • Make-ups are non-transferable.
  • Students must be actively enrolled to schedule and attend make-up classes.
  • Make-ups must be scheduled in the student’s current class level and are subject to space availability.
  • Missed scheduled make-ups cannot be replaced or rescheduled.
  • Make-up classes cannot be converted to cash or tuition credit; tuition is not prorated for missed classes.

Need assistance? Email info@ultimatesportsconnection.com

 

VIEWING & ATTENDING CLASSES

Viewing

Parents may watch from the designated bleacher area. Parents of babies, Kang & Roo participants and preschool students must remain inside the building for the entire class. Please do not interact with students while they are participating, as distractions can create safety concerns.

Entering Class

  • Children should wait in the designated lobby area for their class.
  • Coaches will call students onto the gym floor. Students may not enter the training area without a coach.

Illness & Attendance

Please keep children home when noticeably ill or exhibiting symptoms of a contagious illness, including fever, nausea, diarrhea, a significant cough, or a sore throat. If a student becomes ill while at USC, a guardian will be contacted to arrange pickup. Children with a contagious illness should be symptom-free and fever-free for at least 24 hours without fever-reducing medication before returning. Inform USC of relevant allergies, asthma or other health needs.

 

FACILITY SAFETY & PROCEDURES

General Safety

  •  Allow coaches to provide instruction; please do not distract students during class.
  • Stay at least 3 feet from the half wall separating the lobby from the gym floor.
  • Children should come off the gym floor for drinks during structured water breaks. Do not pass drinks or other items over the wall.
  • Only paper, plastic or metal food and drink containers are permitted. Glass is strictly prohibited.
  • Please help keep the sibling play area clean.

Parking lot

All children must be accompanied by a guardian while walking through the parking lot and into or out of the building. No curbside drop-off or pick-up.

Gymnastics Attire

Students should wear fitted athletic clothing, such as leotards, step-ins, T-shirts, tank tops, biker shorts or leggings, with bare feet or socks with rubber tread. Secure long hair away from the face and neck. Students must wear clothing that provides adequate coverage when entering and leaving the facility.

Not permitted for safety: skirts or skorts (including attached leotard skirts), loose/baggy clothing, crop tops, tights, tutus, capes, jeans/khakis, belts, buckles, zippers, buttons or jewelry other than small stud earrings.

Potty Training & Clean-Up

Students must be fully potty trained for all programs except Kang & Roo. A $25 clean-up fee may be charged for accidents requiring additional cleaning. The fee will be charged to the card on file.

Late Pick-Up

Please pick up your child promptly. USC is not staffed to supervise children outside their class time. A fee of $7.50 per 15 minutes or any portion thereof may apply.

PROGRESSION AND OTHER SERVICES

Evaluations & Move-ups

Coaches evaluate students during regular classes. When a child consistently demonstrates the required skills, a move-up recommendation may be made, and families will be notified of available class times. There is no set advancement timetable. Progress depends on skills, strength, flexibility, confidence, attendance, safety and the ability to follow directions and make corrections. Developmental and competitive team programs are by invitation and/or evaluation.

Lost & Found

Please label belongings. Unclaimed items go to Lost & Found and are donated on the 1st of each month.

Private Lessons

Private-lesson athletes must be actively enrolled or have a current USC annual membership. All lessons must be booked through the Customer Portal. A non-refundable $10/hour floor fee is due to reserve a lesson. Coaching fees vary and should be confirmed directly with the coach.

Membership: Ultimate Sports Connection reserves the right to cancel a student’s membership or enrollment when necessary to protect the safety, operations or wellbeing of athletes, families and staff

 

NEW: PROGRESS REPORTING SYSTEM

Your child’s progress, shared twice a year

At Ultimate Sports Connection, parents will receive online reports on their child’s gymnastics progress every six months. Look for these updates during the last weeks of June and December.

Progress report schedule: Last weeks of June and December

Questions?

info@ultimatesportsconnection.com | (925) 349-5279

ultimatesportsconnection.com

Printable Class Schedule (1 page)