Frequently Asked Questions
What does USC have to offer?
USC offers an array of classes for children from babies to walkers to teens. Our recreational gymnastics classes are for both boys and girls of all abilities. We offer tumbling classes for those who are interested in tumbling skills specifically. USC also offers adults classes, all abilities welcome. Our competitive girls’ and boys' teams competes in artistic gymnastics meets throughout the state and country and includes a developmental program for ages 3+.
We provide a positive, friendly and clean environment with trained, wonderful coaches.
Do you offer trial classes?
All new students may receive a free trial class for regular classes, not for open gyms. A trial can be scheduled in a class with an open spot. Enrollment in a trial class is not a guarantee that class time has a full time opening. If there is an opening, the child may enroll in that class or other options that fit your schedule.
How do I register for class?
Click the Create Account link from any web page and create a family account then add your students. Registrations are completed online through our Customer Portal, click on your Initials. Click the Booking menu on the far left of the screen. Find the class you want with an opening & put that class in your cart; You can choose Trial, Active or Makeup. If the class is full, your child can be put on the wait list.
Level 2+ classes must be done via email at info@ultimatesportsconnection.com.
Please note that when you sign up for a class, you are signing up for a class day, time, and level, not the instructor. Although our aim is to keep instructors as consistent as possible, instructor schedules may change.
Can I transfer my child to a different class?
As long as there is room in class you can transfer your child to a new class. These transfers are You can also waitlist them for a class and you will be notified via email when an opening is available. We do not charge a transfer fee.
How do I do a transfer in the Customer Portal?
Log into the Customer Portal, click on your Initials. Then choose your child’s Enrollment icon. Choose the Transfer button to move to another class. Level 2+ classes must be done via email at info@ultimatesportsconnection.com.
Do your classes have a wait list?
Many of our classes may have a waitlist. You can enroll your child in class if there is no waitlist. If there are no spaces available, students are allowed to be on a maximum of 3 waitlists. Families from the waitlist are notified as space becomes available.
What does tuition cover?
A: Our program is based on a 4-week month & holds your spot in class. Tuition is payable on the FIRST of the month and is due for the entire month. Tuition is not prorated or refunded when dropping early or mid-month. Tuition is only pro-rated the first month of enrollment when your enrollment starts after the first of the month
Is there a registration fee?
There is a non-refundable annual membership fee that is due at first enrollment. This fee includes insurance coverage and is required for all students. Membership fees are renewed each year on the anniversary of your child’s enrollment.
What to do if we will be absent?
Please notify us in writing via the Customer Portal using the Future Absence icon under your child’s name. This helps us know the child will be absent. Please see the makeup policy below.
Do you offer make-ups?
Tuition covers one class per week, 4 weeks per month. Make-up tokens are only offered to students who will miss their 4th class in the month due to USC’s Holiday/Event Closures. Most gyms and other class based sports offer makeups. See Policies for our full make-up policy. We do offer unlimited classes in the summer months on a space available basis.
How do we schedule makeup?
Log into the Customer Portal, click on your Initials. Then choose your child’s Enrollment icon. Choose the Makeup button to schedule a makeup in a class with room. If you have a valid token it will enroll your child..
Do you prorate for holidays and gym closures?
We do not pro-rate for gym closures or holidays. However we provide a makeup token for closures if on the 4th week of the month.
How do I see gym policies?
A: Policies can be viewed on the website here, or on the Customer Portal here.
How do move-ups to the next level work?
Our preschool program classes are age-based. Each child will be promoted to the next level when they meet the age requirement for that level.
Kinder and school age classes are based on age and skill level. Each level has a specific list of skill requirements. Coaches are evaluating athletes during each class. Once a child has achieved the skills required for the next level the coach creates a move up slip, and an email is sent to the parents with notification and a link to available class times. The time it takes to move is dependent on various factors and there is no set time frame for how long it will take a student to move up. Consistency is critical to development in gymnastics. Missed classes can delay progress. All children progress in their own time.
What should my child wear?
Students should dress in comfortable and athletic clothing such as a leotard, or shorts and a t-shirt. No jeans, skirts, skorts, leotards with skits, anything with zippers or belts, buttons or buckles. Hair needs be tied back into away from the face, even short hair. No jewelry is allowed on the floor and should be removed before class. Post earrings are allowed.
Our family will be away on vacation, can I hold my child’s spot?
Monthly tuition is required to remain active in classes. You can submit a cancellation notice at least 5 days before the end of the month, notify us 5 days before the end of the month if leaving during the month, or you can pay the monthly tuition to guarantee your child’s spot. Upon our return you can re-enroll your child in a class with openings.
If you know you are leaving for an extended period, you can place your child on waiting lists for the same level class, ahead of time, to increase your chances of getting back into classes upon your return. All students can be on up to three waiting lists at one time.
What is your cancellation policy?
We require written notice at least 5 days prior to the end of the month to unenroll. To process your cancellation and avoid being charged for the following month, you must request a drop via the customer portal or by email. Refunds will not be issued for late cancellation notices nor once tuition is paid.
Annual membership fee is not charged upon re-enrollment unless it has been 12 months since it was charged.
Why do we sanitize our hands and shoes upon entry?
These procedures are for cleanliness and health. This is a part of our ongoing floor & equipment cleanliness program. The students walk around barefoot; the more street dirt & germs we keep off the floors, the cleaner & healthier for the children. We have the students wipe their feet with a foot wipe so that clean feet walk on the carpet floors and equipment.